Frequently Asked Questions

General
What types of jewelry do you sell?

At Love, Paige Designs, you can find fashion jewelry that is affordable, on-trend and high quality. Most of our pieces are made of stainless steel and are completely nickel-free. We use natural gemstones, as well as man-made gemstones, glass, and resin to embellish our pieces.

You can find earrings, bracelets, necklaces, and rings on our site.
How do I care for Love, Paige Designs jewelry?

Even though we do not sell fine jewelry, you should still treat your fashion pieces with care to ensure you'll be able to enjoy them from season to season. Learn about the basics of jewelry care here.
What are your business hours?

Our business hours are 9 AM to 5 PM EST, Monday through Friday, except for national holidays. You can reach our office at 828-270-5674 or by email at contact@lovepaigedesigns.com.

If you need assistance after hours or on weekends, please contact us at contact@lovepaigedesigns.com and we will promptly follow up when normal business hours resume.
How do I subscribe to email?

To start receiving promotional emails from us, simply follow the prompts at the bottom of our website to opt in to our mailing list.
How do I unsubscribe from email?

We're sorry to see you go!

To unsubscribe from emails, click the unsubscribe button in an email.

Orders
How do I get help with placing an order?

If you're experiencing problems with our website or would like assistance placing an order, please contact our customer service department at 828-270-5674, or send an email to contact@lovepaigedesigns.com and we'll gladly assist you.
Why can't I add an item to my cart that is out of stock?

In an effort to reduce your frustration with back-ordered items, if a product is out of stock you won't be able to add it to your cart.
I just placed an order and need to make a change. How do I update an order?

Online orders are processed within a hour of placing the order during business hours. We cannot guarantee changes to your order once it has been placed. If you need to change or cancel your order, please email us at contact@ lovepaigedesigns.com and we will try to accommodate your request.
Can I view past orders?

To view what you previously ordered from us, please log in to your account. You can view all order history from this page.

Shipping
How long will it take for my order to arrive?

Our team strives to ship all in-stock orders within 1-2 business days. Standard Ground Shipments usually require 1-5 days in transit, depending on where the items are being shipped.

In a hurry? Place your order by 12:00 PM Eastern Time, and choose an expedited shipping method, such as 2nd Day Air or Next Day Air, and we'll ship your order the same day! All orders are shipped from Granite Falls, NC.
Where does my order ship from?

All orders are shipped from Granite Falls, NC.
What shipping carriers do you use?

Unless you choose expedited shipping, all orders are shipped via USPS (United States Postal Service). At check out, you may select UPS Ground or another expedited service for an additional charge. For more information about shipping, click here.
How do you calculate shipping charges?

At checkout, if you select UPS Ground or an Expedited UPS Service, shipping charges are calculated based on the weight, box dimensions, and destination of the shipment. If you prefer expedited shipping for your order, additional shipping charges will apply.

*UPS does not deliver to PO Boxes.

Payment
What forms of payment do you accept?

We currently accept all major credit cards as payment. We also offer express checkout options through PayPal, Amazon Pay, Shop Pay, and Apple Pay. We do not currently offer any payment plans or layaway options and we do not accept any cash or check orders online. 
Is my credit card information secure?

Yes. For your safety, we encrypt all credit card information during transmission and storage so your data remains private and secure at all times.
When is my credit card charged?

When you place your online order, the funds are automatically withdrawn from your account.

If an order you have placed is subsequently canceled and not shipped, any funds held due to the credit card authorization should be available to you within 2-5 business days, depending on your card-issuing financial institution's policies.
What happens if my card is declined?

If your credit card is declined or has expired, we will contact you to update your payment information. Unfortunately, we are unable to hold items more than 48 hours from when a credit card is declined. If we do not receive a valid credit card within 48 hours, the items on your order will be returned to stock.

Returns & Exchanges
How do I cancel my order?

We hope you won't, but if you must, please call our customer service department at 828-270-5674 as soon as possible. Please note, orders that have already shipped can NOT be canceled.
Can I return an item?

We accept returns up until 7 days after package delivery. For information on how to return an item, click here.
I'm having a problem with an item I purchased from a boutique. Can you help me?

Love, Paige Designs does not accept returns or exchanges on products purchased from specialty boutiques.

Wholesale
How do I become registered as a Love, Paige Designs wholesale partner?

Thank you for your interest in becoming a Love, Paige Designs wholesale partner!

Visit our Wholesale Inquiries page for additional information.
How do I place a wholesale order?

All of our registered wholesale partners are able to place an order through our wholesale link https://lovepaigedesigns.faire.com.

If you are having trouble with the website or setting up, please contact us at 828-270-5674 or contact@lovepaigedesigns.com.